OASAS Family Support Navigators

Navigators help families understand addiction and handle insurance and treatment access.

Questions to ask the program

These are questions to ask the program, not a verdict on your eligibility. Confirm the current rules directly with the program.

• Does the person receiving care live in New York? Residency is usually the first thing a program checks.
• Is there a caregiver-specific department, coordinator, or support line? Ask for it by name. Many agencies have one that isn’t advertised on the website.
• What documents do you need from us to start an application?
• Is there a waitlist right now, and how long is it?

What this record does not yet say

• authority id
• a summary of what the benefit provides
• benefit categories
• a direct application link