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Mobile Crisis Teams

Generated from the gc-benefits catalog. It lists what the owner record states. It is not an eligibility decision; confirm current rules with the program.

Mobile Crisis Teams use face-to-face interventions with the identified individual in crisis, as well as their family or other support systems, to engage, assess, de-escalate and connect individuals to the most appropriate services.

  • Owner record: ny/nyc-mobile-crisis-teams
  • Jurisdiction code: NY
  • Frame: care_recipient
  • Review by: 2026-11-14
  • Also called: MCT

Offering 1: mobile_crisis_intervention

Mobile crisis teams can provide mental health engagement, intervention, and follow-up support to help overcome resistance to treatment. Depending on what a person is willing to accept, the teams may offer a range of services, including:

  • Assessment
  • Crisis intervention
  • Supportive counseling

  • Information and referrals, including to community-based mental health services

  • Availability (owner codes): {"hours": "MCTs provide services between 8 am and 8 pm, seven days a week.", "intake": "unknown", "type": "unknown"}

Conditions:

  • All of these:
  • Stated condition, not checked automatically: "Person in New York City who is experiencing, or is at risk of, a behavioral health crisis defined as non-life-threatening situation in which a person experiences an intense behavioral, emotional, or psychiatric response triggered by a precipitating event. The person may be at risk of harm to self or others, disoriented or out of touch with reality, functionally compromised, or otherwise agitated and unable to be calmed. If this crisis is left untreated, it could result in an emergency."
  • Any one of these:
    • Stated condition, not checked automatically: "The person is unwilling or unable to seek or adhere to behavioral health care on their own or with the aid of a family member, caregiver, or friend"
    • Stated condition, not checked automatically: "The person requires short-term supports until behavioral health services are available."
  • Stated condition, not checked automatically: "The FAQ eligibility wording says the response may be triggered by a precipitating event; the NYC definition says the response is triggered by a precipitating event."

Access route 1.1

  • Where: NYC 988
  • How: Call 988 to request a team for yourself or someone else. Calls from area codes 212, 718, 646, 917, 347, or 929 reach NYC 988; callers from other area codes can request to be transferred to NYC 988.
  • Phone: 988

Evidence

  • /name: "# Mobile Crisis Teams" (source, capture 43667bd8bd865897bd0ad5c15a469c77a50be00a8d84177ad717eac809150a61)
  • /caregiving_effect: "Mobile Crisis Teams use face-to-face interventions with the identified individual in crisis, as well as their family or other support systems, to engage, assess, de-escalate and connect individuals to the most appropriate services. Most MCTs include both professional and paraprofessional staff, for example, a master’s-level clinician with a peer support staff person. MCTs have common goals to:" (source, capture 43667bd8bd865897bd0ad5c15a469c77a50be00a8d84177ad717eac809150a61)
  • /offerings/0/summary: "Mobile crisis teams can provide mental health engagement, intervention, and follow-up support to help overcome resistance to treatment. Depending on what a person is willing to accept, the teams may offer a range of services, including:" (source, capture 43667bd8bd865897bd0ad5c15a469c77a50be00a8d84177ad717eac809150a61)
  • /offerings/0/summary: "* Assessment\n* Crisis intervention\n* Supportive counseling\n* Information and referrals, including to community-based mental health services" (source, capture 43667bd8bd865897bd0ad5c15a469c77a50be00a8d84177ad717eac809150a61)
  • /offerings/0/rules: "Person in New York City who is experiencing, or is at risk of, a behavioral health crisis defined as non-life-threatening situation in which a person experiences an intense behavioral, emotional, or psychiatric response triggered by a precipitating event. The person may be at risk of harm to self or others, disoriented or out of touch with reality, functionally compromised, or otherwise agitated and unable to be calmed. If this crisis is left untreated, it could result in an emergency." (source, capture 43667bd8bd865897bd0ad5c15a469c77a50be00a8d84177ad717eac809150a61)
  • /offerings/0/rules: "The person currently meets the NYC definition for a behavioral health crisis; AND the person is unwilling or unable to seek or adhere to behavioral health care on their own or with the aid of a family member, caregiver, or friend; OR the person requires short-term supports until behavioral health services are available." (source, capture 43667bd8bd865897bd0ad5c15a469c77a50be00a8d84177ad717eac809150a61)
  • /offerings/0/rules: "A person is eligible to receive MCT services if: the person is in New York City and is experiencing, or is at risk of, a behavioral health crisis defined as a non-life-threatening situation in which a person experiences an intense behavioral, emotional, or psychiatric response that may be triggered by a precipitating event. The person may be at risk of harm to self or others, disoriented or out of touch with reality, functionally compromised, or otherwise agitated and unable to be calmed; and if this crisis is left untreated it could result in an emergency; AND either of the following: the person is unwilling or unable to seek or adhere to behavioral health care on their own or with the aid of a family member, caregiver, or friend; or the person requires short-term supports until behavioral health services are available." (source, capture 43667bd8bd865897bd0ad5c15a469c77a50be00a8d84177ad717eac809150a61)
  • /offerings/0/access/0: "1. Assist individuals experiencing a crisis event to resolve the crisis situation when possible.\n2. Provide intervention in an environment where the individual experiencing the crisis is most comfortable and the intervention is least restrictive (often their home or other place in the community);\n3. Provide appropriate care/support while avoiding unnecessary law enforcement involvement, emergency department use, and hospitalization when possible; \n d. Link individuals in crisis to all necessary medical and behavioral health services that can help resolve the situation and prevent future crises.\n4. In New York City you can request help from a mobile crisis team if you are concerned about a family member, friend, or acquaintance who is experiencing (or at risk of) a behavioral health crisis. You can also request a team for yourself. To request a team, call 988. If you are calling from area codes 212, 718, 646, 917, 347, 929 you will reach NYC 988. If you are calling from different area code and you want to reach NYC 988, you can request to be transferred to NYC 988. If you are a provider looking to make a referral for a client/patient/student please refer to the provider page." (source, capture 43667bd8bd865897bd0ad5c15a469c77a50be00a8d84177ad717eac809150a61)
  • /offerings/0/availability: "MCTs provide services between 8 am and 8 pm, seven days a week." (source, capture 43667bd8bd865897bd0ad5c15a469c77a50be00a8d84177ad717eac809150a61)