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NYC 988

Generated from the gc-benefits catalog. It lists what the owner record states. It is not an eligibility decision; confirm current rules with the program.

NYC 988 is your connection to free, confidential mental health support. Speak to a counselor via phone, text, or chat and get access to mental health and substance use services, in more than 200 languages, 24/7/365.

  • Owner record: ny/nyc-988
  • Jurisdiction code: NY
  • Frame: care_recipient
  • Review by: 2026-11-14

Offering 1: mental health and substance use support

Suicide prevention and crisis counseling, referrals and warm transfer to other services, and follow-up to check that you have connected to care and it is working for you.

  • Availability (owner codes): {"intake": "unknown", "type": "unknown"}

Conditions:

  • The owner record does not yet state this offering's conditions. Check them with the program.

Access route 1.1

  • Where: Call NYC Well
  • Phone: 1-888-NYC-WELL (1-888-692-9355)

Access route 1.2

  • Where: Call
  • Phone: 988

Access route 1.3

  • Where: Text
  • How: Text WELL to 65173. A service for NYC residents, available 24/7/365.

Access route 1.4

  • Where: Chat with a Counselor Now
  • Url: https://nyc988.cityofnewyork.us/en/get-help-now/chat-with-a-counselor-now/

Owner confirmations

  • /offerings/0/access/0: sha256:c0bfe560bdc8be79eadfb3422b9b5490cfff62955741d8c994172881d68af63d

Evidence

  • /name: "# NYC 988" (source, capture 65cb43689ed92081f1abbe869e6f8eae67d5219c8643bed6564955574bbeb4db)
  • /caregiving_effect: "NYC 988 is your connection to free, confidential mental health support. Speak to a counselor via phone, text, or chat and get access to mental health and substance use services, in more than 200 languages, 24/7/365. At any hour of any day, in almost any language, from phone, tablet or computer, NYC 988 is your connection to get the help you need:" (source, capture 65cb43689ed92081f1abbe869e6f8eae67d5219c8643bed6564955574bbeb4db)
  • /offerings/0/summary: "Suicide prevention and crisis counseling" (source, capture 65cb43689ed92081f1abbe869e6f8eae67d5219c8643bed6564955574bbeb4db)
  • /offerings/0/summary: "Referrals and warm transfer to other services" (source, capture 65cb43689ed92081f1abbe869e6f8eae67d5219c8643bed6564955574bbeb4db)
  • /offerings/0/summary: "Follow-up to check that you have connected to care and it is working for you" (source, capture 65cb43689ed92081f1abbe869e6f8eae67d5219c8643bed6564955574bbeb4db)
  • /offerings/0/access/0: "Don’t wait. Connect with someone who will listen and help. Call 24 hours a day, 7 days a week, 365 days a year. 1-888-NYC-WELL (1-888-692-9355)" (source, capture 38bb9bfa306fe8b0cd45df26b1007e2d73844d11c55cc60dc8ab48d4baa4a614)
  • /offerings/0/access/1: "## Call 988 today" (source, capture 65cb43689ed92081f1abbe869e6f8eae67d5219c8643bed6564955574bbeb4db)
  • /offerings/0/access/2: "## Text WELL to 65173" (source, capture 38bb9bfa306fe8b0cd45df26b1007e2d73844d11c55cc60dc8ab48d4baa4a614)
  • /offerings/0/access/2: "A service for NYC residents, available 24/7/365. Text anytime! Interpreters are available for 200+ languages. Call 1-888-NYC-WELL to be connected with a counselor who can connect you to translator services." (source, capture 38bb9bfa306fe8b0cd45df26b1007e2d73844d11c55cc60dc8ab48d4baa4a614)
  • /offerings/0/access/3: "Chat with a Counselor Now" (source, capture 38bb9bfa306fe8b0cd45df26b1007e2d73844d11c55cc60dc8ab48d4baa4a614)