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NY Connects: Your Link to Long Term Services and Supports

Generated from the gc-benefits catalog. It lists what the owner record states. It is not an eligibility decision; confirm current rules with the program.

NY Connects links individuals and families to long-term services and supports, including caregiver supports, home care, transportation, and food, and helps individuals determine eligibility and apply for public benefits.

  • Owner record: ny/new-york-connects
  • Jurisdiction code: NY
  • Frame: household
  • Review by: 2026-11-11
  • Also called: NY Connects

Offering 1: information_and_assistance

Free, objective information and assistance on long-term services and supports, including person-centered options counseling and help determining eligibility and applying for public benefits.

  • Availability (owner codes): {"checked": null, "intake": "open", "type": "unknown"}

Conditions:

  • Stated condition, not checked automatically: "NY Connects links individuals to long-term services and supports regardless of payment source/health insurance; whether it be private pay, public or a combination of both."

Access route 1.1

  • Where: NY
  • How: Call the statewide telephone number to connect with local offices by county.
  • Url: https://aging.ny.gov/ny-connects-your-link-long-term-services-and-supports
  • Phone: 1-800-342-9871

Evidence

  • /name: "NY Connects: Your Link to Long Term Services and Supports" (source, capture ce369863ca1933b2e13fdacda0d80c2b7c19fbae87362182750ab07ef6089de7)
  • /caregiving_effect: "NY Connects is a locally based No Wrong Door (NWD) System that provides one stop access to free, objective, comprehensive Information and Assistance on long-term services and supports for people of all ages or with any type of disability.The term “long-term services and supports” encompasses a wide range of resources that support independence and optimal health. Examples include personal care assistance (like bathing or dressing), daily living activities (like cooking or cleaning), housing options, transportation, access to food, caregiver supports, and so many more. NY Connects also helps individuals in determining eligibility and with applying for public benefits, such as Medicaid or the Supplemental Nutrition Assistance Program (SNAP)." (source, capture ce369863ca1933b2e13fdacda0d80c2b7c19fbae87362182750ab07ef6089de7)
  • /offerings/0/summary: "NY Connects is a locally based No Wrong Door (NWD) System that provides one stop access to free, objective, comprehensive Information and Assistance on long-term services and supports for people of all ages or with any type of disability.The term “long-term services and supports” encompasses a wide range of resources that support independence and optimal health. Examples include personal care assistance (like bathing or dressing), daily living activities (like cooking or cleaning), housing options, transportation, access to food, caregiver supports, and so many more. NY Connects also helps individuals in determining eligibility and with applying for public benefits, such as Medicaid or the Supplemental Nutrition Assistance Program (SNAP)." (source, capture ce369863ca1933b2e13fdacda0d80c2b7c19fbae87362182750ab07ef6089de7)
  • /offerings/0/summary: "Person-Centered Options Counseling–This is an interactive, goal driven person-centered process whereby individuals, caregivers, and families are supported in making informed long-term support decisions based on their preferences, strengths, values, abilities, and resources. It includes exploring options, assisting with accessing supports/services, and following up with the individual, and may result in the development of an action plan." (source, capture ce369863ca1933b2e13fdacda0d80c2b7c19fbae87362182750ab07ef6089de7)
  • /offerings/0/rules: "NY Connects links individuals to long-term services and supports regardless of payment source/health insurance; whether it be private pay, public or a combination of both. Through the provision of free, comprehensive, objective Information and Assistance about long-term services and supports, NY Connects empowers individuals and families to identify available services and supports and choose what will best meet their needs at home, in the community, and as necessary, in residential or institutional settings." (source, capture ce369863ca1933b2e13fdacda0d80c2b7c19fbae87362182750ab07ef6089de7)
  • /offerings/0/access: "Information and Assistance–Local NY Connects provide Information and Assistance on available long-term services and supports options to the older population, individuals of all ages with disabilities, caregivers, and helping professionals. Information and Assistance is available in various ways including telephone access,walk-ins at the local AAA or ILC,face-to-face meetings in the community, or email. NY Connects can also be accessed through its statewide telephone number (800-342-9871) that connects callers with local offices by county. Additionally, there is anonline resource directory of providersof long-term services and supports that provides information about the different types of such services and contact information for the local programs." (source, capture ce369863ca1933b2e13fdacda0d80c2b7c19fbae87362182750ab07ef6089de7)
  • /offerings/0/availability: "* Anyone can get help with information about resources by telephone, online, or in-person.\n* We can help link you to long term services and supports regardless of diagnosis, age or payor source.\n* We coordinate with other agencies to guide you through eligibility processes.\n* We provide seamless linkages for any necessary assessment you may need.\n* We help with application and enrollment in public assistance benefits." (source, capture 86f2f9dfd5c22031f9d6f75c916a810f7687ecc229a042c63716b4f09745ab65)