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NYS Long Term Care Ombudsman Program

Generated from the gc-benefits catalog. It lists what the owner record states. It is not an eligibility decision; confirm current rules with the program.

Ombudsmen help residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life.

  • Owner record: ny/long-term-care-ombudsman-program
  • Jurisdiction code: NY
  • Frame: care_recipient
  • Review by: 2026-11-13

Offering 1: long-term-care advocacy

Ombudsmen advocate on behalf of residents, investigate and work toward resolving resident complaints, mediate among residents, family members, and staff, and educate residents, families, facility staff, and the community.

  • Availability (owner codes): {"intake": "unknown", "type": "unknown"}

Conditions:

  • Stated condition, not checked automatically: "older adults and people with disabilities who live in nursing homes, assisted living, and other licensed adult care homes"

Access route 1.1

  • Where: Find an Ombudsman
  • Url: https://aging.ny.gov/find-ombudsman

Access route 1.2

  • Where: Call an Ombudsman
  • Phone: 1-(855)-582-6769

Evidence

  • /jurisdiction: "An official website of New York State." (source, capture 8430d517e33afa22d0c7231cd189eb5a79db98c2cbdcc90d4dc7fe05ac959b7d)
  • /name: "\"They have given a good listening ear\" and \"interacted with the residents on a very positive level,\" says Andrea of Plainview, New York about her experience working with Ombudsmen from the NYS Long Term Care Ombudsman Program (LTCOP). Watch and listen to her testimonial below." (source, capture 8430d517e33afa22d0c7231cd189eb5a79db98c2cbdcc90d4dc7fe05ac959b7d)
  • /frame: "The Ombudsman Program is an effective advocate and resource for older adults and people with disabilities who live in nursing homes, assisted living, and other licensed adult care homes. Ombudsmen help residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life." (source, capture 8430d517e33afa22d0c7231cd189eb5a79db98c2cbdcc90d4dc7fe05ac959b7d)
  • /caregiving_effect: "The Ombudsman Program is an effective advocate and resource for older adults and people with disabilities who live in nursing homes, assisted living, and other licensed adult care homes. Ombudsmen help residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life." (source, capture 8430d517e33afa22d0c7231cd189eb5a79db98c2cbdcc90d4dc7fe05ac959b7d)
  • /offerings/0/summary: "* Advocateon behalf of residents to assure rights are not violated, identifying, investigating and working towards resolution of resident complaints. \n* Mediateamong residents, family members, and staff towards achieving mutually beneficial solutions to the issues they are experiencing in long term care facilities. \n* Educateresidents, families, facility staff, and community about issues in long term care and specific issues they are experiencing in facilities. \n* Refer complaints to the New York State Department of Health or other appropriate agencies when resolution through the Ombudsman program is not achievable." (source, capture 8430d517e33afa22d0c7231cd189eb5a79db98c2cbdcc90d4dc7fe05ac959b7d)
  • /offerings/0/rules: "The Ombudsman Program is an effective advocate and resource for older adults and people with disabilities who live in nursing homes, assisted living, and other licensed adult care homes. Ombudsmen help residents understand and exercise their rights to good care in an environment that promotes and protects their dignity and quality of life." (source, capture 8430d517e33afa22d0c7231cd189eb5a79db98c2cbdcc90d4dc7fe05ac959b7d)
  • /offerings/0/access/0: "Find Your Ombudsman" (source, capture 8430d517e33afa22d0c7231cd189eb5a79db98c2cbdcc90d4dc7fe05ac959b7d)
  • /offerings/0/access/1: "Helping residents in long term care facilities. Call 1-(855)-582-6769 to reach your Ombudsman." (source, capture 8430d517e33afa22d0c7231cd189eb5a79db98c2cbdcc90d4dc7fe05ac959b7d)