Health Insurance Information Counseling and Assistance Program (HIICAP)¶
Generated from the gc-benefits catalog. It lists what the owner record states. It is not an eligibility decision; confirm current rules with the program.
More than 700 trained HIICAP counselors located in local offices for the aging across the state are available to answer New Yorkers’ questions about Medicare, Medicare Advantage programs (managed care), Medicare prescription drug coverage, Medigap, and other health and long term care insurance.
- Owner record:
ny/health-insurance-information-counseling-and-assistance-program - Jurisdiction code:
NY - Frame:
care_recipient - Review by: 2026-11-13
- Authority: New York State Office for the Aging
Offering 1: health insurance counseling¶
HIICAP counselors answer questions about Medicare and other health and long term care insurance.
- Availability (owner codes):
{"intake": "unknown", "type": "unknown"}
Conditions:
- Stated condition, not checked automatically: "Medicare beneficiaries"
Access route 1.1¶
- Where: HIICAP helpline
- How: Callers state the county in which they need help and are routed to their local HIICAP program to speak with a trained counselor.
- Phone: 1-800-701-0501
Access route 1.2¶
- Where: Local offices for the aging across New York State
- How: Contact a local office to speak with a trained HIICAP counselor.
Owner confirmations¶
/authority:sha256:843b3f03d321194f35bf799ede1ad9e9622772cad8d59112ad98c7ef7d4a993b/frame:sha256:b6a72a00a536628c23340b437f26093ee423e678128d3bff0b7a836d120d823f/offerings/0/access/1:sha256:d79e99d1526b91eb16ea245df9ae6365d2eb7f414ffba5b14d12e09e1561a1c5
Evidence¶
/name: "# Health Insurance Information Counseling and Assistance Program (HIICAP)" (source, capture3b7cf79b6fec88eed3e74e56ceeead6c6b49e6dca8fe3fae0c0f7969a72cdd8d)/authority: "These resources, in addition to the HIICAP Notebook, Technical Manual and other sources, provide the aging services network with the information and support that they need to work with complex medical insurance issues. NYSOFA's HIICAP Staff are available to provide complaint resolutions, access to CMS, information on plan selections and training materials that serve to enhance the program and ensure its effectiveness to clients." (source, capture3b7cf79b6fec88eed3e74e56ceeead6c6b49e6dca8fe3fae0c0f7969a72cdd8d)/frame: "HIICAP works directly with Medicare beneficiaries to educate them about the Medicare Program, Medigap policies, Medicaid, Medicare Advantage Plans, Long-term Care Insurance, Low-Income Subsidy Programs, employer-sponsored insurance, and other health insurance programs that are available in New York State." (source, capture3b7cf79b6fec88eed3e74e56ceeead6c6b49e6dca8fe3fae0c0f7969a72cdd8d)/caregiving_effect: "More than 700 trained HIICAP counselors located in local offices for the aging across the state are available to answer New Yorkers’ questions about Medicare, Medicare Advantage programs (managed care), Medicare prescription drug coverage, Medigap, and other health and long term care insurance." (source, capture3b7cf79b6fec88eed3e74e56ceeead6c6b49e6dca8fe3fae0c0f7969a72cdd8d)/offerings/0/summary: "More than 700 trained HIICAP counselors located in local offices for the aging across the state are available to answer New Yorkers’ questions about Medicare, Medicare Advantage programs (managed care), Medicare prescription drug coverage, Medigap, and other health and long term care insurance." (source, capture3b7cf79b6fec88eed3e74e56ceeead6c6b49e6dca8fe3fae0c0f7969a72cdd8d)/offerings/0/rules: "HIICAP works directly with Medicare beneficiaries to educate them about the Medicare Program, Medigap policies, Medicaid, Medicare Advantage Plans, Long-term Care Insurance, Low-Income Subsidy Programs, employer-sponsored insurance, and other health insurance programs that are available in New York State." (source, capture3b7cf79b6fec88eed3e74e56ceeead6c6b49e6dca8fe3fae0c0f7969a72cdd8d)/offerings/0/access/0: "Counseling is also available through a toll-free HIICAP helpline at 1-800-701-0501. Callers will be prompted to state the county in which they need help, and will then be routed to their local HIICAP program to speak with a trained counselor. In most cases, this local program will be the area agency on aging (AAA). There are some AAAs that subcontract the HIICAP program to community agencies so the calls will be sent directly to them." (source, capture3b7cf79b6fec88eed3e74e56ceeead6c6b49e6dca8fe3fae0c0f7969a72cdd8d)/offerings/0/access/1: "More than 700 trained HIICAP counselors located in local offices for the aging across the state are available to answer New Yorkers’ questions about Medicare, Medicare Advantage programs (managed care), Medicare prescription drug coverage, Medigap, and other health and long term care insurance." (source, capture3b7cf79b6fec88eed3e74e56ceeead6c6b49e6dca8fe3fae0c0f7969a72cdd8d)